Refund policy

Returns

We accept return requests within 30 days after delivery. Items must be unworn, unused, and returned in their original condition and packaging. Please use the Contact page before sending anything back so we can confirm eligibility and provide instructions.

Because many Fully Surrendered Co. products are made to order, personalized items and products marked final sale cannot be returned for a change of mind. This does not limit our responsibility for an item that arrives damaged, defective, or different from what was ordered.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us promptly through the Contact page with your order number and clear photographs. When the issue is confirmed, we will arrange an appropriate replacement or refund.

Return shipping

Customers are responsible for return shipping on approved change-of-mind returns. Fully Surrendered Co. covers reasonable return or replacement costs when we or a fulfillment partner sent a damaged, defective, or incorrect item. Original shipping charges are not refundable unless the order was incorrect or defective.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Banks and card providers may require additional time to post the credit.

Exchanges

To request a different size, contact us before returning the original item. Availability depends on the supplier. We may handle an exchange as a return followed by a new order.

Questions

Use the Contact page and include your order number. Do not mail a return until you receive return instructions.